Hospikol
Patients can now communicate remotely
with their healthcare team
Role - UX Designer
Mobile app & dashboard
Clinet - Hilma
communication within hospitals
Today, most hospitals still use the emergency red call button for all patient calls, whether they are in terrible pain or simply in need of a blanket. When a patient presses the nurse call button, hospital staff is unable to prioritize the patient's needs because there is insufficient information regarding their needs & condition. Due to potential large number of calls and the inability to route calls to different staff members, the patient requests may left unaddressed.
THE PROBLEM STATEMENT
Hospital patients struggle to communicate with medical staff and to order food
Why does this happen?
Manpower shortage
No one dedicated to the food ordering role.
Language gaps between patients and staff
In Israel, most of the public speaks Hebrew and English, but there are many minority populations who speak other languages, including Arabic, Amharic, Russian, French and more.
Hospital overload
What happens to patients?
They feel neglected & uninformed
They don't get a response
The food is not adapted to them
Market research
Food ordering systems I've researched
Hospital food ordering platforms
Food ordering platforms on
the free market
Restaurant ordering systems
Article - Menu Tailored to the Patient
Allergies filter
Creating a filter based on filtering by allergies is recommended to tailor
the most appropriate menu to the user. It can yield positive results:
01
Lead to quick discovery and save time
02
Increase user usability
03
Reduce frustration
USER RESEARCH INSIGHTs
What really matters to the users
The study involved over 30 people aged 10-77 who are or have been treated at Ichilov's pediatrics, oncology, rehabilitation, or geriatrics departments currently or have been treated elsewhere.
Specify the portion items
Allow an additional portion of food and a meal for the escort
Different filters
Making changes to the portion
Track meal times and order durations for bedside delivery
Language gaps between patients and staff
kitchen Dash board Wireframes
Manage food orders
Take full control of food orders across various meals. Efficiently manage meal times, confidently update dish statuses, and more with ease.
Gain valuable insights
from feedback
A central hub that effectively gathers all feedback, distributes key statistics, and delivers valuable insights into the system.
Organizing Kitchen Dishes
Remove outdated dishes, introduce new ones, categorize dishes by different types, include nutritional value, and add visually appealing images.
Usability testing insight
What did they say?
Usability tests were performed on 6 people.
Main course and side dishes
reviews
The results speak for themselves
Hospikol is a breakthrough in nursing, and is designed to dramatically improve the relationship between patient and nurse / auxiliary staff.
Simcha Yagel
M.D. - Head of the division of Obstetrics and Gynaecology at Hadassah Hospital -
Mt. Scopus, Jerusalem.
I am an Arabic speaker. I gave birth 5 times in this hospital. With the Hospikol system this is my first time here that I feel understood.
Maryam N. (34)
Maternity department, Hadassah
Mount Scopus.
In the past when I stayed in this department, I had to call multiple times for a nurse , but nobody came. Now, with Hospikol, my dedicated nurse comes quickly with the relevant medical supplies.
Michael S. (56)
Ear and throat department,
Assaf Harofeh Medical Center.
